Customer Support

Shipping & Delivery

Process time 2-4 days

Estimated shipping times

North America: 7-9 business days

Europe: 3-5 business days

Switzerland : 2 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Easy Returns

We would like you to have the most positive shopping experience for all of our shoppers.If you are dissatisfied with your purchase for any reason, full priced items in original condition are returnable for refund or exchange within 7 days of receipt. Please use our contact page for any inquiries regarding returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Discounted or customized items are final sale and not eligible for return.
Full priced items in original condition are returnable for refund or exchange within 7 days of receipt.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or USPS.

RZ Jewelry Design is not responsible for items damaged or lost in transit.

To return your product, you should mail your product to: Ronit Ziswiler , Biberlinstrasse 26, 8032 Zurich

✻ Jewelry tarnished over time by everyday wear or bathing is not returnable, refundable or replaceable. Plated materials are not solid precious metals and are susceptible to oxidation. Please take care of your handmade jewelry and enjoy!

*If your package is returned to me by USPS or by any other post services as refused or unclaimed, I cannot be held responsible for any additional shipping charges for resending your item.

Photographs look different on different monitors, so the color of your item may be slightly different from what you saw online. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

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